Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Team

The Technology Workflows (Tx) Solution Consulting team is part of our pre-sales organisation focused on building credibility and trust with the technical leaders in our largest deals by developing innovative solutions leveraging our Tx solutions (Strategic Portfolio Management, Asset Management, Risk Management and Security Operations), that can solve our customers most important business issues. Our team brings technical expertise, real-world experience, strong executive engagement skills and an inspirational mindset to help our customers understand the opportunities of the “platform for digital transformation” vision. We act as technical leaders for our customers most complex solutions, designed to ensure that they can realise the value they need.

While collaborating with customers, partners, and the wider ServiceNow sales team, the right candidate will create and communicate solutions and strategies that are both written and verbal, to audiences up to and including the CIO/CTO level. The Tx Platform SC will elegantly articulate the advantage of ServiceNow being built on a single cloud platform consisting of a single user interface, one code base and one data model. The Tx Platform SC will also lead and participate in the delivery of workshops, solution overviews, and educational sessions to existing customers and partners.

What you get to do in this role:

• Engage with customer executives to identify pain points and opportunities to deliver value and then translate them into solutions leveraging ServiceNow’s Technology Workflow solutions
• Work with a focused set of key customers, along with colleagues and partners to help them understand the power of Technology Workflows on the Now platform and the potential opportunities for their digital transformation initiatives
• Lead architecture and design engagements to demonstrate how ServiceNow meets the needs of strategic customers, including; IT Transformation, Digital Products/Services, Platform as a Service, Enterprise Service Management, and the co-creation of industry specific solutions.
• Understand the business strategy of the customer and articulate how ServiceNow can enable and deliver value to their organisation, seamlessly integrating into their current and future technology landscape
• Understand the detail behind the ServiceNow and platform of platforms architecture and communicate it at various levels
• Interact at multiple levels within a customer account (Solution Architects, Domain Architects, Enterprise Architects, Directors, VPs, and CXOs) and maintain these relationships throughout their customer journey.
• Lead the UKI Tx SC specialist community and enhance standards for execution across our team

Qualifications

In order to be successful in this role, we need someone who has:

• Passion and energy for building business relationships and is accustomed to driving the simplification of complex concepts into compelling customer proposals
• Drive for results using out-of-the-box innovative thinking together with excellent problem-solving skills
• An intrinsic ability to understand and prioritise work and is willing to make big bets when the time is right, to invest time and energy in the right areas.
• Willingness to jump-in and roll-up their sleeves alongside customers, colleagues and partners to get things done faster and better.
• 5 or more years of proven success in influencing senior technology leaders to drive change in a pre-sales focused role.
• Experience and understanding of multiple technical domains – e.g. application, risk, security, data, DevOps, AI/ML, integration, big data, mobility, analytics, etc.
• Intrinsically curious and passionate about researching current and emerging technologies and developing innovative solutions
• Experience presenting technical concepts, designs, and goals to technology leaders and partners as well as to non-technical CxOs

We provide competitive compensation, generous benefits and a professional atmosphere. This is a very dynamic, collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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