Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

This is a rotational program within our sales organization that provides you an opportunity to work with 3 different teams and some amazing leaders over the period of 18 months. You will be working across our Global Partnership & Channels, our solution sales, and our customer outcomes teams.

Our Global Partnership & Channels (GPC) organization provide support for the 200+ Partners that operate in UK&I markets.  Our Partners market and resell ServiceNow products and services.  Partners also use our platform to deliver Managed Services to customers.  Many Partners provide consulting and implementation services and can also design and market their own unique applications on the ServiceNow platform.

Some of the core responsibilities and activities that the GPC team are engaged in include:

• • Managing relationships with partner executives at assigned partners to build partner mindshare.
  • Supporting joint sales pursuit activities to drive field interlock and joint pursuits with partners.
  • Building partner practices across key ServiceNow workflows and offerings areas in collaboration with cross-functional teams supported by a joint business plan with the partner.
  • Keeping a pulse on how things are progressing on accounts with current partner presence with a mind-set to help expand wallet share and penetrate Target Addressable Market.
  • Tracking and reporting progress on territory pipeline with partners.
  • Building regional partner mindshare within priority industries and workflows.
  • Aligning with Field Sales on priority pursuits and accounts to build pipeline.
  • Being the primary GPC touchpoint for Field Sales when their partner is engaged or active within the account or pursuit.

Our Solution Sales organization is responsible for positioning and selling ServiceNow’s Workflow product suite built on ServiceNow’s market leading Now platform. The Solution Sales team will drive and generate sales revenue, within existing accounts and also with new logos. This will be achieved by working closely with the wider ServiceNow sales eco-system, with the support of the Solution Consultant organization, to deliver territory planning, account planning, forecasting, using business development techniques and field-based sales activities to ensure success in generating revenue opportunities and effective management and closure of sales opportunities.

Some of the core responsibilities and activities that the Solution team are engaged in include: 

• • Account planning - Focus on understanding an organization's plans and how ServiceNow solutions map to these.
• Pipeline management and generation activities.
  • Drive sales opportunities and business relationships from opportunity development to close and implement.
  • Field enablement, using customer examples and customer use cases to educate the field sales team on our platform capabilities.
  • Participation in Customer and partner events from round tables to our key UK events such as World Forum.
  • Use internal technology to manage leads, providing accurate forecasting, territory plans, and goals.
  • Use Data Management through all sources such as CRM, social media, search engines, and press.

Our Customer Outcomes team is responsible for accelerating platform adoption and driving customer business outcomes. We do this through working with customers to position and sell a portfolio of products and services. These are delivered by world-class consultants and success professionals from our leading practices, methodologies, and tools, as well as our ecosystem of partners. Some of the activities include:

• Act as the primary point of contact for the customer with regards to ServiceNow’s Expert and Success Services portfolio
• Lead engagement scoping and negotiation
• Work with the license and solution sales teams to ensure that Expert and Success services are appropriately positioned on all designated accounts. This may be through ServiceNow Expert Services or through partners or a combination of both
• Ensure that plans are developed such that the full array of licensed product may be deployed not just that which might be needed for a first project
• Ensure successful transition to the Delivery organization through comprehensive briefings and handover
• Identify business development plans for accounts with low customer satisfaction, low adoption/usage and upgrade requirements
• Ensure that each Expert and or Success services proposal is contracted such that the chances of successful delivery; on time, on budget and delivering the agreed functionality are maximized.

Qualifications

To be successful in this role you have:

• For us attitude and behaviors are all important – we can teach you everything you need to know from a technical skills perspective, but we can’t teach attitude or how you approach your work – be open to feedback, be easy to collaborate with in your teams and show a desire to learn and grow.
• Curiosity and pro-activity will take you a long way.
• Good verbal and written communication is crucial as you’ll be dealing with lots of internal stakeholders in other teams and also external clients, therefore being clear, concise and helping others understand what is expected of them is vital
• You don’t need any experience in Sales, although if you do that’s a bonus
• Fluent in English and if you do speak another European language that will come in handy too.
• Passion for technology 
• Masters or bachelor's degree required.
• If the above appeals to you, then we encourage you to apply as we’d love to meet you.

FD21

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

From Fortune. © 2022 Fortune Media IP Limited All rights reserved. Used under license.

Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.