Vehicle Technical Support Engineer

INEOS Automotive – Grenadier – Built On Purpose

Story so far

Since Sir Jim Ratcliffe announced Project Grenadier in 2017,  our team at INEOS Automotive has grown rapidly. From a start-up to the scaled business we are now, we’ve hit some huge milestones along the way. Despite some global challenges, we brought our first vehicle, the INEOS Grenadier, from a vision to prototype and to market in just five years. And now, as the first customer deliveries of our INEOS Grenadier have begun, we look to the future with our first all-electric vehicle.  

People and Culture

With around 1500 employees, 10 locations and 44 nationalities, we’re an international team working together to challenge the ordinary. We welcome people who mirror our values: Spirit of ownership, who take responsibility and make things happen. Delivering quality work, with ambition to deliver outstanding results and who have a community mindset, believing together everyone achieves more. Creativity and initiative are encouraged to support your career development. 

We’re doing things differently. If this sounds like you, let’s talk.

The Vehicle Technical Support Engineer role will work extremely closely with our repairing workshops and technicians to review repairs, offer direct assistance, conduct training needs analysis, compile technical reports, coach, educate and develop both Internal teams, the network and its staff. Also in an ambassador capacity, contribute to growing the capability and standing of the department within the wider Ineos Automotive business.

Responsibilities include (but are not limited to):

• Work closely with the Technical Services Manager to develop processes and structures across inter divisional & wider Ineos Automotive teams
• Assisting workshops with the efficient process of repair with a ‘fix once, fix first’ approach
• Analysis of root cause issues to identify opportunities to enhance quality whilst reducing claims & repairs
• Liaison with both manufacturing and quality departments, identifying risks, improvements, and enhancements to both the vehicle and customer experience
• Monitor all incoming customer related reports, whether direct from the Customer services division, field quality reports, internal warranty and quality systems or direct assistance requests from the network & customers

What we are looking for:

• Significant Aftersales and Technical Support Engineering-based business experience, which could include vehicle manufacturer or wider motor trade experience.
• Able to use, understand and develop technical & aftersales tools, diagnostic equipment and strategies for best practise.
• Ability to work in both office and field-based teams with a customer focused repair & service excellence approach.
• Recognised Technical qualification preferred
• Ability to work in a high-growth and fast-paced environment

If the role sounds of interest and you want to learn more please apply. Please include a covering letter that supports your application along with any other supporting information.

If your application is successful one of the team will be in touch to arrange an initial conversation!