Qube Research & Technologies (QRT) is a global quantitative and systematic investment manager, operating in all liquid asset classes across the world. We are a technology and data driven group implementing a scientific approach to investing. Combining data, research, technology, and trading expertise has shaped our collaborative mindset, which enables us to solve the most complex challenges. QRT’s culture of innovation continuously drives our ambition to deliver high quality returns for our investors.

Our team is responsible for managing the Data for the research and trading. The Level 1 Technical Support role is critical, being the first point of contact for internal users experiencing technical issues or specific requests related to our data systems. This position requires excellent communication skills, rigour, organisation, strong attention to detail, and commitment to effective problem resolution

Your future role within QRT

• Receive and log tickets via our JIRA system
• Sort and classify tickets based on urgency, type (data requests, bugs, new features), and complexity to ensure efficient workflow management
• Redirect tickets to the appropriate Level 2 or Level 3 teams for specialized intervention
• Provide initial responses and basic troubleshooting solutions to users, according to established procedures
• Monitor the progress of tickets and ensure user satisfaction by verifying that all queries are resolved in a timely manner
• Participate in the updating and improvement of internal knowledge bases and documentation
• Gradually increase technical and operational knowledge to enhance autonomy in issues management
• Work closely with research and trading teams to deeply understand data needs and technical challenges

Your present skillset

• Be rigorous and organised
• Excellent written and oral communication skills in English
• Prior experience in a technical support role is an advantage
• Basic knowledge of ticket management systems like JIRA
• Team player with the ability to work effectively within a multidisciplinary team
• An interest in the financial sector and the ability to quickly learn industry specific technical concepts is preferable

QRT is an equal opportunity employer. We welcome diversity as essential to our success. QRT empowers employees to work openly and respectfully to achieve collective success. In addition to professional achievement, we are offering initiatives and programs to enable employees achieve a healthy work-life balance.